Tips 'n Support
Redcat Racing Warranty Information
One (1) Year Limited Warranty
All claims must go through Redcat Racing and not your local hobby dealer.
Link to warranty form at Redcat Racing ( here )
If you believe you have a warranty claim, simply fill out the form in the link above and include all information associated with the claim and submit it. Once your claim is reviewed, we will be replying to you through the email address you provide on the form within 1-3 business days, so make sure everything is entered correctly to ensure you get a reply. Keep in mind that sometimes our warranty emails will end up in your spam folder, so be sure to check there as well when waiting on a reply.
If you have a vehicle problem, please fill out the warranty claim form. Be very descriptive as to what the problem seems to be, and list any details about what troubleshooting has been done to try and get to the root of the problem. If you spoke to someone through email or over the phone, please list their name so we can get more information before asking questions you may have already answered. Since these are hobby grade vehicles, the vehicles are intended to be worked on by the customer (even in warranty situations in which we send out parts to be replaced). In rare situations will we accept the vehicle to be sent back to our shop for evaluation or repair, but you must have approval to do so before shipping your items to us. The customer is responsible for shipping the vehicle to us, and if deemed to be covered under warranty, we will cover the parts, labor, and shipping back to you. If not covered under warranty, Redcat reserves the right to refuse to service the vehicle and the customer will be responsible for the purchase of any parts, as well as the shipping charges to have the items sent back.
If you have a specific part problem, Redcat Racing will determine if the issue in question is covered under warranty and will contact you within 1-3 business days after form submission. If determined that the part or parts are covered under warranty, Redcat will send you the part(s) at no charge. We may ask for photos or that some parts to be returned prior to sending out replacement parts.
Items Not Covered
* Crash Damage
* Component failure or premature wear as a result of crash damage
* Lack of maintenance, improper use or abuse
* Normal wear and tear of the product: e.g., worn-out drive train, drive shafts, suspension components, gears including spur, clutch, clutch-bell, clutch springs, brakes, bearings, belts and tires
* Water damage or problems resulting from water intake
* Pull start mechanism
General Warranty Information
Warranties are only valid if the items were purchased as new and from an Authorized Redcat Racing Dealer. These warranties cover defects with the materials, workmanship, or assembly at factory only. All replacement parts and warranty approvals are at the sole discretion of Redcat Racing. If a defect in materials, workmanship or assembly at the factory is found before the product has been used, we will exchange the entire product, assuming that the product is returned new, un-used and in its original packaging. Redcat does not operate a new for old warranty after the product has been used. Once the product has been used Redcat offers a component level warranty and will assist in replacing the defective components and repairs at our sole discretion. These warranties do not cover breakage due to abuse, improper break-in, improper setup, or improper operation.
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